The formula for success in Dentistry: Quality management models enhancing clinical services
DOI:
https://doi.org/10.52076/eacad-v6i2.652Keywords:
Quality Assurance; Dental Care; Patient Satisfaction; Risk Management; Total Quality Management.Abstract
The provision of high-quality services is a central concern in contemporary dentistry. This article aims to analyze the main management models applied in dentistry and their impact on the administration and quality of clinical services. Among the most widely applied frameworks are Donabedian’s model, emphasizing structure, process, and outcomes, and SERVQUAL, which evaluates patient perceptions of environment, safety, empathy, and staff performance. The ISO 9001:2015 standard reinforces continuous improvement, risk management, and strategic human resource involvement. Evidence shows that clinics with adequately trained personnel achieve higher levels of patient satisfaction, highlighting the critical role of human talent in clinical outcomes. Key Performance Indicators (KPIs) and systematic audits, both internal and external, are essential for assessing clinical, administrative, and patient-centered processes, supporting evidence-based decision-making and compliance with established standards. The adoption of standardized protocols for infection prevention, adverse event management, and continuous professional training consolidates patient safety and ethical clinical practice. This review demonstrates that the synergistic application of structured management models, skilled human resources, and advanced technologies constitutes a comprehensive strategy to achieve clinical excellence. Integrative approaches improve patient satisfaction and safety, optimize resources, reduce operational costs, and strengthen the competitive position of dental clinics.
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Copyright (c) 2025 Gustavo Adrián Morales Valladares; Martha Alexandra Vergara Castillo; Kerly Valeria Chicaiza Bermeo; Erika Najely Taco Lobato; Jorge Ariel Oñate Rivera; Ana Jacqueline Balseca Morales
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